Your data

Deleting your data.

Everything in Parampara is yours to remove, whenever you like. You can delete one entry, one file, or one family member's access without closing your account. You can also delete the whole account. Both are below.

Delete individual things (your account stays)

Open Parampara and unlock your vault, then:

An entry: open it, then tap Delete this entry. The entry and every file attached to it are removed.
A file: open the entry it belongs to, then tap ✕ beside the file under "Papers".
A family member's access: go to Family & sharing, open the person, then tap Remove. Their access keys are destroyed and they can see nothing from that moment.

Each of these takes effect immediately and cannot be undone.

Delete your whole account

Deleting an account takes 14 days. Asking signs you out everywhere and emails you the date. Nothing in your vault is touched until then, so if you change your mind you get everything back exactly as it was. On the date, it is all erased for good and we email you to confirm.

In the app

Open Parampara and unlock your vault.
Go to Settings → Advanced → Delete my account.
Read what happens, confirm it's you with your passphrase, and confirm the date.

Here, without the app

For anyone who has removed the app or cannot open their vault. We email a code to prove the account is yours. The same form lets you keep an account you asked to delete.

This form needs JavaScript. You can also write to support@myparampara.in from the address you signed up with.

Prefer email? Write to support@myparampara.in from the address you signed up with, subject "Delete my account". We confirm it is you and start the same 14 days.

What is deleted

Your account and your sign-in email
Every encrypted vault entry, and every photo or PDF you attached
Your family sharing connections and all of their access keys
Your sign-in history (the times, devices and cities we recorded to protect the account)
Your recovery record, your Check-in settings and any feedback you sent us
If you signed in with Apple, the link between Parampara and your Apple ID

What is kept, and for how long

Backups: routine server backups age out within 30 days. Anything from your vault inside them stays encrypted and unreadable without your key, which we never had.
Anonymous product analytics: records that a screen was opened or that "an entry was added" carry no vault content and no email address, so they cannot be traced back to you after deletion and are retained in aggregate.
Records we must keep by law: if any legal or accounting duty requires us to retain something, we keep only that, only for as long as the law requires.

Once the 14 days are up, deletion is permanent. Because your vault is end-to-end encrypted, we cannot recover any of it afterwards, for you or for anyone else. Please make sure your family no longer needs anything in it before you delete. The people you shared your vault with keep what they can see until that day, and are told when it closes.

Questions

Write to support@myparampara.in. Our Grievance Officer and your rights under India's DPDP Act are set out in the Privacy Policy.